This Refund Policy applies to all subscription payments made for Dietixa, the practice management software operated by Saral Amplisoft (Saral Computers Pvt. Ltd.) ("Dietixa", "we", "us", "our"). It should be read together with our Terms & Conditions and Privacy Policy. By subscribing to a paid plan, you acknowledge and accept this Refund Policy.

• Whether you actively used the Service during the billing period
• Cancelling your subscription at any point during an active, already-paid billing cycle
• Downgrading from a higher plan to a lower plan mid-cycle
• Change of mind, dissatisfaction with features, or the Service not meeting your expectations
• Your own inability to use the Service (e.g., lack of internet access, device issues, or staff not being trained on the software)
• Suspension or termination of your account due to a breach of our Terms & Conditions
• Any partial month, partial feature usage, or unused portion of an annual plan

We do not offer pro-rated refunds, partial refunds, service credits in lieu of cash refunds (unless we explicitly offer this as a goodwill gesture at our sole discretion), or refunds for "unused time" on a subscription.

Dietixa is a software-as-a-service product: access to the platform, storage capacity, and support are provisioned for you from the moment your payment is confirmed, and our costs (infrastructure, licensing, support and payment-processing fees) are incurred at that point regardless of how much you subsequently use the Service. Our no-refund policy reflects this and keeps subscription pricing predictable and fair for all customers.

To make sure this policy is fair, we offer a 14-day free trial that requires no credit card and involves no charge, along with a live demo option. We strongly encourage you to fully explore the Service — add sample patients, build a diet plan, test WhatsApp/email sharing — during the free trial, and to reach out to our support team with any questions, before you subscribe to a paid plan.

You may cancel auto-renewal of your subscription at any time from your account settings or by contacting us at info@dietixa.com. Cancelling stops future billing from your next renewal date onward, and you will retain access to the Service until the end of your current, already-paid billing period. Cancellation does not generate a refund for the current or any previous billing period.

This Refund Policy governs successfully processed payments for the Service you subscribed to. It does not prevent a reversal in the following limited situations, which we will investigate and correct promptly on request:

• You were genuinely charged more than once for the same billing period due to a technical or payment-gateway error
• You were charged an incorrect amount that does not match your selected plan and billing cycle

Please contact us within 7 days of the transaction with your payment reference/transaction ID so we can verify and, where a genuine error is confirmed, correct it.

If you initiate a chargeback or payment dispute with your bank or card issuer instead of contacting us directly, we reserve the right to immediately suspend or terminate your account while the matter is investigated, and to contest the chargeback by providing evidence of Service access and this Refund Policy, which you agreed to at the time of subscribing.

Nothing in this Refund Policy limits any right you may have under mandatory Indian consumer protection law that cannot be excluded by agreement — for example, where the Service was not delivered at all due to an error entirely on our part. Any such statutory right will be honoured on a case-by-case basis; it is not a general right to a refund for change of mind or dissatisfaction.

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Changes apply to payments made after the update takes effect; they do not retroactively alter the outcome of a payment already processed under the previous version of this policy.

Questions about a specific payment or this policy can be sent to:

• Email: info@dietixa.com
• Phone: +91 9810364941
• Address: Saral Amplisoft (Saral Computers Pvt. Ltd.), India
• Support hours: Monday–Saturday, 10:00 AM – 6:00 PM IST