These Terms form a legally binding agreement between you (whether an individual dietitian, nutritionist, clinic, or an entity, referred to as "you" or "Practice Owner") and Saral Amplisoft (Saral Computers Pvt. Ltd.) ("Dietixa", "we", "us", "our"), governing your access to and use of www.dietixa.com and the Dietixa application (together, the "Service"). By registering for an account, starting a free trial, or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Service.

• You must be at least 18 years old and capable of entering into a binding contract under Indian law to create an account.
• You are responsible for providing accurate registration information and for keeping your login credentials confidential.
• You are responsible for all activity that occurs under your account, whether or not authorised by you, and must notify us immediately of any unauthorised use.
• Accounts are intended for use by the registered Practice Owner and their authorised staff only, and may not be shared, resold or transferred without our written consent.

Dietixa is a cloud-based practice management platform that allows dietitians, nutritionists, dentists and clinics to manage patient records, calculate BMI/body metrics, build diet plans, schedule appointments, generate invoices, and share reports over WhatsApp or email. We may add, modify, suspend or discontinue any feature of the Service at any time, with or without notice, though we will make reasonable efforts to notify you of material changes affecting paid plans.

New accounts may be eligible for a 14-day free trial, which does not require payment details upfront. No charges are made during the free trial. At the end of the trial period, you must choose a paid plan to continue using the Service; if you do not subscribe, your account access (and, after a reasonable grace period communicated to you, your data) may be limited or removed. We reserve the right to modify or withdraw the free trial offer at any time.

• Paid plans (Starter, Professional, Clinic, or any custom plan) are billed in advance on a recurring basis (monthly or annually, as selected at checkout) via our third-party payment gateway.
• Prices are listed in Indian Rupees (INR) and are subject to applicable taxes (including GST), which will be added at checkout where applicable.
• Subscriptions renew automatically at the end of each billing cycle unless cancelled by you before the renewal date through your account settings or by contacting us.
• We may change subscription pricing from time to time; where a price change affects an active subscription, we will provide advance notice before it takes effect on your next renewal.
• You are responsible for maintaining a valid payment method and for any charges, including failed-payment or retry charges levied by our payment gateway.

• Non-use, partial use, or discontinued use of the Service after payment
• Cancellation of your subscription at any point during an active billing cycle
• Downgrading from a higher-tier plan to a lower-tier plan mid-cycle
• Dissatisfaction with features, performance, or suitability of the Service for your practice
• Failure to use the Service due to your own lack of technical knowledge, internet access, or device compatibility
• Suspension or termination of your account for breach of these Terms

This no-refund policy applies to all plans, all billing cycles (monthly or annual), and all payment methods. We encourage you to use the 14-day free trial (Section 4) and, where offered, a live demo, to fully evaluate the Service before subscribing to a paid plan. Cancelling a subscription stops future renewal charges but does not entitle you to a refund for the current or any prior billing period. This section survives cancellation or termination of your account and applies notwithstanding anything else in these Terms, except where a refund is mandatorily required under applicable Indian consumer protection law.

As between you and Dietixa, you retain ownership of all Patient records, diet plans and other content you input into the Service ("Your Content"). You grant us a limited licence to host, store, process and transmit Your Content solely to provide and support the Service. You are solely responsible for the accuracy of Your Content and for obtaining any consents required from your Patients to enter and process their information through Dietixa, as described in our Privacy Policy.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable healthcare, data protection or professional regulation
• Attempt to gain unauthorised access to the Service, other accounts, or our systems
• Reverse-engineer, decompile, scrape or resell the Service without our written consent
• Upload malicious code or content that infringes the rights of any third party
• Misrepresent your professional qualifications or use the Service to provide medical or nutritional advice you are not qualified to give

We reserve the right to suspend or terminate accounts that violate this section.

The Service, including its software, design, logos, trademarks (including "Dietixa") and underlying technology, is owned by Saral Amplisoft (Saral Computers Pvt. Ltd.) and protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership rights to you, except the limited right to use the Service as permitted under your subscription plan.

The Service integrates with third-party providers, including payment gateways, WhatsApp/SMS messaging providers, cloud hosting and analytics services. Your use of such integrations is also subject to the respective third party's terms and policies, and we are not responsible for the acts, omissions or availability of third-party services.

We aim to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. The Service may occasionally be unavailable for scheduled maintenance, upgrades, or due to factors outside our reasonable control (including internet outages, third-party service failures, or force majeure events). Such downtime does not entitle you to a refund, credit or extension, except at our discretion.

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Dietixa is a practice management tool only — it does not provide medical, dietary or clinical advice, and all diet plans, calculations (including BMI/BMR) and health records generated through the Service must be reviewed and validated by the qualified Practice Owner before being relied upon or shared with a Patient.

To the maximum extent permitted by applicable law, Dietixa and its officers, employees and affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or related to your use of (or inability to use) the Service. Our total aggregate liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Dietixa and Saral Amplisoft (Saral Computers Pvt. Ltd.) from any claims, damages, liabilities and expenses (including reasonable legal fees) arising out of your use of the Service, Your Content, your violation of these Terms, or your violation of any rights of a third party (including a Patient).

You may cancel your subscription at any time through your account settings or by contacting us; cancellation stops future billing but, as set out in Section 6, does not entitle you to a refund for amounts already paid. We may suspend or terminate your account, with or without notice, if we reasonably believe you have breached these Terms, engaged in fraudulent activity, or where required by law. Upon termination, your right to access the Service ceases immediately; we will retain Your Content for a reasonable period as described in our Privacy Policy to allow for export, after which it may be deleted.

These Terms are governed by the laws of India. Subject to applicable law, the courts at Ghaziabad, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

We may revise these Terms from time to time. The updated Terms will be posted on this page with a revised "Last updated" date, and for material changes we will make reasonable efforts to notify you (e.g., by email or an in-app notice). Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

If you have questions about these Terms, please reach out to us:

• Email: info@dietixa.com
• Phone: +91 9810364941
• Address: Saral Amplisoft (Saral Computers Pvt. Ltd.), India
• Support hours: Monday–Saturday, 10:00 AM – 6:00 PM IST